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Shipping Policy
SHIPPING POLICY
SHIPPING DEADLINES FOR CHRISTMAS: Cut-off date does NOT mean we do not accept anymore order. It means that your orders after that date are NOT guaranteed to be delivered before Christmas and New Year Day.- US Standard : Dec 13th by 10:30 AM EST
- US Fast Shipping : Dec 16th by 10:30 AM EST
- International : Nov 25th by 10:30 AM EST
All our clothing/apparel are created On Demand and Cut and Sewed by hand! This means once you order a product the printing process starts.
2D PRODUCTS
Customtshirtus ship all 2D orders from USA. We have put a lot of focus on making sure the items get delivered to our customers as quickly as possible. You will receive your order in 7-14 business days from the date that it is placed. Please Note: Estimated Ship Timelines Does Not Include Handling Time! All items are shipped out around 3-5 business days after receipt of payment. From there, all domestic orders will take approximately 7-14 business days to arrive. ** On average, the order is produced and shipped from our facility 3-5 business days after purchase with standard shipping. Please Note: you will see the handling time on the product page below the cart button. Shipping time varies by location. These are our estimates:
| LOCATION | *ESTIMATED SHIPPING TIME |
|---|---|
| United States | 5-10 business days |
| Mexico, Brazil, South Africa | 10 – 40 business days |
| Rest of the world | 10- 30 business days |
*This doesn’t include our 3-5 business days processing time. *All Paypal pending need 10 days for verify and process.
3D PRODUCTS
We provide shipping to over 200 countries around the world. However, there is some location we are unable to ship to, click here for non-shipping countries. If you happen to be located in one of those countries we will contact you. How long shipping takes really depends on where you are from. To make it easy for you we created this simple table to help you estimate: Shipping time varies by location. These are our estimates:
| LOCATION | *ESTIMATED SHIPPING TIME |
|---|---|
| United States | 7-15 business days |
| Mexico, Brazil, South Africa | 20 – 40 business days |
| Rest of the world | 15- 25 business days |
Note:
* We are NOT responsible for any customs fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get customs fees when they arrive in your country. * This doesn’t include our 6-10 business days processing time. *The ETA above is regarded under normal condition of weather, social,… * When it’s the high peak of demand for logistics or holiday/festival/disaster/strike/demonstration…it will be slower according to the incidents which we can not control. However, we will have your order delivered or refunded if it gets lost.
SHIPPING OPTIONS:
We think quality should speak for itself. Therefore we only charge shipping on one-off orders. Domestic (US): Free shipping: Order over 99$ Standard Shipping: 4.99 For first item + 1.99 for additional item. International Shipping: Free shipping: Order over 149$ Standard Shipping: 8.99 For first item + 2.99 for additional item. Order value used to count its freight is the after discounted value.
* STANDARD SHIPPING:
Standard Shipping at a cheaper cost but if the goods are lost when shipped, we will not refund you. But cause not by you, if the goods you receive are defective, broken, … we will send you a replacement product or refund you (if you want the refund, you need to send the package back). View more Return policy here Free shipping is regarded as standard Shipping
NOTE: We send orders to ordering shipping address, not the person on it. Please make sure your shipping address is written correctly to avoid any inconvenience.
If you find something unusual happens to your order while shipping, please contact us
“Business days” are considered to be Monday through Friday, not including holidays or scheduled service interruptions. Please check with your local postal service for all other regional restrictions and observed holidays that may delay receipt of your shipment. Your order may arrive in multiple packages and shipments. Depending upon the type, quantity and weight of item(s) in your order, we may pack and ship them in multiple packages. You will not be charged for multiple packages and shipments other than the amount that appears at checkout.